CUSTOMER SERVICE EXCELLENCE

OBJECTIVE

This programme is designed to deliver strong foundations in the principles and purpose of customer service. Delegates will leave the course with a renewed focus and positive approach towards the customers that pay everyone’s wages.

 

“Everyone offers Customer Service, yet few people seem to receive it. This is the reality of business today.”

 Richard Denny

THE COURSE CONTENT INCLUDES

  • Understanding how customers drive your business
  • First impressions
  • Professional customer service
  • Handling complaints to maximise customer retention
  • Internal customer service – working as a team
  • Personal motivation
  • Exceeding expectations
  • Cross-selling

WHO SHOULD ATTEND?

This course is suitable for all customer facing personnel. Customers may be internal as well as external.

RESULT

For the delegate:

  • The ability to appreciate and deliver customer service
  • An understanding that the customer pays their wages/salary
  • A positive attitude and approach to delivering excellence

For the company:

  • The peace of mind to know that their staff have the skills to deliver customer service
  • An appreciation of the importance of customer service standards being implemented throughout the company

DATE AND VENUE

The next workshops are scheduled to take place on Thursday, 22nd February 2018 at University of Warwick, Coventry, CV4 7AL and 19th April 2018 in London. The cost is £597 plus VAT per delegate, with 5% discount if two or more delegates come from the same business.

Each delegate will receive a course manual, a copy of Richard Denny’s book ‘Succeed for Yourself’, a 25% discount voucher on product, plus a £50 voucher for use on a further training course.

To enrol email Judith Harker or call +44 (0) 1608 653865

Payment in advance, credit cards accepted.

BOOK WITH CONFIDENCE: FULL DENNY TRAINING MONEY BACK GUARANTEE

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