This programme is designed to deliver strong foundations in the principles and purpose of customer service. Delegates will leave the course with a renewed focus and positive approach towards the customers that pay everyone’s wages.
“Everyone offers Customer Service, yet few people seem to receive it. This is the reality of business today.”
This course is suitable for all customer facing personnel. Customers may be internal as well as external.
For the delegate:
For the company:
The next workshops are scheduled to take place on Wednesday, 12th September 2018 at University of Warwick, Coventry, CV4 7AL and Thursday 27th September, 2018 in London at a venue to be confirmed. The cost is £597 plus VAT per delegate, with 15% discount if two or more delegates come from the same business.
Each delegate will receive a course manual, a copy of Richard Denny’s book ‘Succeed for Yourself’, a 25% discount voucher on product, plus a £50 voucher for use on a further training course.
To enrol email Judith Harker or call +44 (0) 1608 653865
Payment in advance, credit cards accepted.
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