These Skill Sharpeners uncover probably the best opportunity to create success in business and in one’s career. Everybody who has a job would benefit hugely from being exposed to these exhilarating videos, for sheer business growth, customer care and referrals can be the biggest profit generator. For many businesses there is a temptation to constantly chase the next customer; however numerous studies have shown that it is six times more expensive to attract a new customer as to keep the one you’ve got. In this series we show you how to turn a complaining customer into an ambassador, how much business and income your customers will give you without incentives or pressure. Just let these Skill Sharpeners be with you to constantly help you to improve your service as well as your business become customer led. You can also gain six hours of CPD (continuing professional development) by completing and submitting the test paper that will be emailed to you. Your answers will be assessed and providing you have a pass mark of 85% or above you will receive your CPD certificate.