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Learn how to turn customers into ambassadors

Some of the topics covered:

  • Techniques to delight the customer
  • Be thrilled by a complaint
  • Effective customer telephone relationships

SKU: DL RD-VDCC-IT07. Categories: , , .

Description

You don’t have to have the best products or the best prices, but if you can provide an outstanding service, you will have an outstanding future.

This video will show you how to turn customers into ambassadors – the best resource for growth.

Use it in meetings, workshops, discussion groups – all training and educational classes and programmes or in personal situations.

Written and presented by Richard Denny, probably the UK’s greatest teacher on personal success and development.

Contents:

  • Techniques to delight the customer
  • How to keep your customers in a competitive market
  • Twelve steps to build exceptional customer satisfaction
  • Effective customer telephone relationship
  • How to prevent losing customers
  • Turn a complaint into an opportunity
  • How to be thrilled by a complaint
  • Motivating customers to recommend
  • Is the customer always right?

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