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This three part series comprising Managing Customer Care, Customer Care Parts 1 & 2, provides a complete programme for managing and delivering awesome customer care

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Description

This three part series provides a complete programme for managing and delivering awesome customer care

Some of the topics covered –

Managing Customer Care:-

  • How to build a customer led culture
  • Manage suppliers, increase profits
  • The five P’s to customer care

Delivering Customer Care Part I:-

  • Building internal relationships
  • Why I’ll do more than expected
  • Working together more effectively

Delivering Customer Care Part 2:-

  • Techniques to delight the customer
  • Be thrilled by a complaint
  • Effective customer telephone relationships

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