What is the absolute test of a truly customer focussed business?
It’s when things go ‘wrong’ and, for whatever the reason, as buyers, we don’t get what we expect and we feel let down. That’s when we experience what customer service really means…
On a daily basis, we come across three types of businesses which claim […]
The starting point of all achievement is desire.
We are all living in a very negative and depressing environment. In business there is continual bad news with the instability of the stock market and the media warning us of a possible forthcoming recession.
In our day to day lives we are all conscious of child crime and turmoil in our inner cities. […]
We have noticed a fascinating trend in our executive recruitment division. Our clients are requesting Business Development as a job title as against Sales Manager or Sales Executive. The job specs are virtually the same but the job title is sexier.
The Business Development people that we place, and of course mentor through our […]
A positive attitude may not solve every problem but it makes solving any problem a more pleasant experience.
(Negativity part two)
This is the person who will destroy you with their negative outlook and what they say. They will always find fault, they criticize, and they pull you down and destroy your confidence and self-belief. Their favourite words are ‘can’t’, ‘impossible’ and ‘won’t work’. Consciously and sub-consciously they do everything to […]
Young People and Alcohol Abuse
The Chief Constable of Cheshire, an excellent policeman with lots of experience, suggests that the age for alcohol consumption should be raised to 21. I totally understand his logic and the extreme difficulties of his officers in dealing with drunken youths, but we send our 18-21 year olds into […]
It is easier to do a job right than to explain why you didn’t.
(Negativity part one)
Ignore this warning at your peril. This is a destroyer of happiness, relationships, potential achievement, wealth and prosperity, peace and human endeavour. It is a truly foul disease that manifests itself in negative thinking and negative communication. Beware the power of the negative, the complete success destroyer.
Why is the negative […]
Please, please, we need your help. [Richard Denny](http://www.denny.co.uk) has a new book due out in October and it needs a title.
The book is primarily for people who have to secure new customers but their key function is not selling. It targets all business people – solicitors, accountants, architects, surveyors and all […]
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