Businesses mainly fail because of a decline in their activity of winning new customers and selling, and failing to get paid on time. To sustain momentum achieved in good times, in recessionary times it is essential that businesses become more proactive with the selling process. This means being in contact with every current customer, every [...]
Very few businesses have really even started to understand customer care and the millions it can make them. Here are just a few very simple tips: Develop a positive customer obsession from the top. Make every person that touches your brand an ambassador. Operate risk reversal – in other words you carry the risk, not the customer – [...]
When a really good and effective employee announces their departure this is generally the most miserable and devastating situation that any executive or Director has to deal with. Exit interviews show that in the majority of cases this could have been prevented. Very rarely do people leave just for more money, unless it [...]
There is an epidemic of self confidence deficiency. This is caused by change. Apparently more change has taken place in the last 40 years than in the whole history of mankind and every one of us is tasked with doing things differently. It is said that if we never experience a lack [...]
Although it is extremely important to know what to do when teaching people, it must be just as important to know what not to do. Most training concentrates on the attributes of a skill, for example, how to be a leader? So whilst it is important to know what to do, it is just as important [...]
The most common reasons why employees are not motivated are: Lack of confidence Worry Negative opinions A feeling of “no future here” Feeling unimportant Not knowing what is going on False recognition Lack of training If you understand what motivates people, you have at your command the most powerful tool for dealing with them. The foundation of all motivation is hope Hope is therefore a criterion [...]
John Jantsch wrote a great blog on What would you do with a million dollar marketing budget? to start everyone’s mind thinking, and writing from my desk in the UK, and looking at the Dollar/ Sterling exchange rate, not a challenge! Even absconding with it and setting up a home in Acapulco on £500,000 [...]
When you get involved in the world of recruitment, you hear the same things over and over again from recruitment agencies: We find excellent candidates We shortlist We interview either on the telephone or face to face You make the selection We’ve found that this often isn’t enough. Failing to consider the continued success of the individual can harm key [...]
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