Last Friday we sent out the first edition of our new Denny Business Development Digest. The topic was motivation, “The Candle Problem”. Interestingly, last week’s Economist, which also came out on Friday morning, covered the same topic. Click Here We both looked at some work on motivation done by Karl Duncker and Sam Glucksberg, recently reexamined [...]
How positive thinking fooled America and the World The new book by Barbara Ehrenreich This really sad and bitter lady who claims to have carried out scientific research on the subject does a great disservice to scientific research which is used as bedrock for credibility. Ms Ehrenreich claims that positive thinking is a tyranny, it is a quack [...]
I’m glad I am “posting” this blog on our website today, and not posting it through the mail. The media keep shouting at us about the “POSTAL STRIKE”. So, who wins? Let’s take a step back from the emotion of political rhetoric for a minute and look at this rationally. Strikes hurt customers. By hurting customers, [...]
Yes, I declare right up front I do have a vested interest here. The feel good factor for the majority of people got up and went walkabout some 15 months ago and in the intervening months some business have disappeared, some people in work have been on reduced salaries or working part time, and some have [...]
August has seen a dearth of highly condemning findings, disclosures, malpractice and incompetence within the NHS. Now we all know that it is only negative criticism that gets into the media, nevertheless with an organisation the size of the NHS there will always be horror stories from time to time. Last week it [...]
The mind set of so many business people is really quite extraordinary. We have been in, and thank goodness are coming out of, the worst recession in living memory yet so many are missing a trick/opportunity. We have all heard the two clichés which are, “Our staff are our most valuable asset” – yet they [...]
Richard told mygoalsbuddy.com “The one thing that all successful athletes, musicians, singers and self-made millionaires and billionaires have in common is an attitude of success. They didn’t acquire this after their achievements.” Expect the best: build your success attitude with a positive attitude. Expect each day to be wonderful. It’s amazing how the interruptions to your [...]
Well 2008, an incredible and fascinating year that I am sure we all would have preferred to do without. Having been through three recessions in my life this one is without question a new experience and very different. I personally feel that the most depressing aspect is the enthusiasm and the willingness of [...]
Businesses mainly fail because of a decline in their activity of winning new customers and selling, and failing to get paid on time. To sustain momentum achieved in good times, in recessionary times it is essential that businesses become more proactive with the selling process. This means being in contact with every current customer, every [...]
Very few businesses have really even started to understand customer care and the millions it can make them. Here are just a few very simple tips: Develop a positive customer obsession from the top. Make every person that touches your brand an ambassador. Operate risk reversal – in other words you carry the risk, not the customer – [...]
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