Comments on: Let’s go bust – bankrupt – and be out of work http://www.denny.co.uk/thoughts/2009/03/11/let%e2%80%99s-go-bust-%e2%80%93-bankrupt-%e2%80%93-and-be-out-of-work/ Inspiring people to greater success Sat, 07 May 2011 14:35:28 +0000 hourly 1 http://wordpress.org/?v=3.1 By: estes http://www.denny.co.uk/thoughts/2009/03/11/let%e2%80%99s-go-bust-%e2%80%93-bankrupt-%e2%80%93-and-be-out-of-work/comment-page-1/#comment-10440 estes Sat, 02 May 2009 08:56:35 +0000 http://www.denny.co.uk/thoughts/?p=472#comment-10440 <p>If one sleeps to sales call, he never realize his business is snoring!</p> If one sleeps to sales call, he never realize his business is snoring!

]]> By: Sales and Marketing http://www.denny.co.uk/thoughts/2009/03/11/let%e2%80%99s-go-bust-%e2%80%93-bankrupt-%e2%80%93-and-be-out-of-work/comment-page-1/#comment-10433 Sales and Marketing Wed, 15 Apr 2009 14:02:45 +0000 http://www.denny.co.uk/thoughts/?p=472#comment-10433 <p>Interesting,a little disappointing at the same time,in todays economy the standards of service should be higher,potential customers are valuable.Sales is not purely Dependant on the product,customer service should be the top priority.</p> Interesting,a little disappointing at the same time,in todays economy the standards of service should be higher,potential customers are valuable.Sales is not purely Dependant on the product,customer service should be the top priority.

]]> By: turner http://www.denny.co.uk/thoughts/2009/03/11/let%e2%80%99s-go-bust-%e2%80%93-bankrupt-%e2%80%93-and-be-out-of-work/comment-page-1/#comment-10432 turner Fri, 10 Apr 2009 04:08:43 +0000 http://www.denny.co.uk/thoughts/?p=472#comment-10432 <p>hi</p> <p>thanks to every one i am new member for this blog</p> <p>turner</p> <p><a href="http://recruitmentagenciesjobs.com" rel="nofollow">recruitment agencies</a></p> hi

thanks to every one i am new member for this blog

turner

recruitment agencies

]]> By: turner http://www.denny.co.uk/thoughts/2009/03/11/let%e2%80%99s-go-bust-%e2%80%93-bankrupt-%e2%80%93-and-be-out-of-work/comment-page-1/#comment-10431 turner Fri, 10 Apr 2009 04:06:45 +0000 http://www.denny.co.uk/thoughts/?p=472#comment-10431 <p>Hi</p> <p>So true here. I went into 3 restaurants last Friday in south wales at 9pm and they had all stopped cooking for the evening. How on earth do we expect to survive in business today in this sector when they cant be bothered to work past 9pm on a Friday evening. Its all about the product and if that is not right, our attitude is not right and our availability is not right then we are all doomed!</p> Hi

So true here. I went into 3 restaurants last Friday in south wales at 9pm and they had all stopped cooking for the evening. How on earth do we expect to survive in business today in this sector when they cant be bothered to work past 9pm on a Friday evening. Its all about the product and if that is not right, our attitude is not right and our availability is not right then we are all doomed!

]]> By: Kevin Williams http://www.denny.co.uk/thoughts/2009/03/11/let%e2%80%99s-go-bust-%e2%80%93-bankrupt-%e2%80%93-and-be-out-of-work/comment-page-1/#comment-10430 Kevin Williams Thu, 02 Apr 2009 10:27:46 +0000 http://www.denny.co.uk/thoughts/?p=472#comment-10430 <p>Hi</p> <p>So true here. I went into 3 restaurants last Friday in south wales at 9pm and they had all stopped cooking for the evening. How on earth do we expect to survive in business today in this sector when they cant be bothered to work past 9pm on a Friday evening. Its all about the product and if that is not right, our attitude is not right and our availability is not right then we are all doomed!</p> Hi

So true here. I went into 3 restaurants last Friday in south wales at 9pm and they had all stopped cooking for the evening. How on earth do we expect to survive in business today in this sector when they cant be bothered to work past 9pm on a Friday evening. Its all about the product and if that is not right, our attitude is not right and our availability is not right then we are all doomed!

]]> By: Sean McPheat - The MTD Sales Blog http://www.denny.co.uk/thoughts/2009/03/11/let%e2%80%99s-go-bust-%e2%80%93-bankrupt-%e2%80%93-and-be-out-of-work/comment-page-1/#comment-10429 Sean McPheat - The MTD Sales Blog Wed, 11 Mar 2009 18:47:24 +0000 http://www.denny.co.uk/thoughts/?p=472#comment-10429 <p>Well put Richard and the standards of customer service in the UK are shocking.</p> <p>I must drive my wife potty when we got out to shop, dine or even for a walk because I notice bad customer service whenever we go out and that's normally followed by a "Donna, I must write about that in my daily sales blog".</p> <p>The good news is that I'd have plenty of ready made material and subject matter to write about. The bad news is that it would depress me!</p> <p>There are of course the odd occassions where I've received outstanding customer service and note how I say outstanding service here because quite bluntly put "good service" is no longer good enough. That's a given.</p> <p>You need to be outstanding before anyone talks about an experience they've had nowadays and therein lies the problem - in a world full of jobsworths and untrained staff, a commitment to excellence is very rare.</p> <p>Sean McPheat</p> Well put Richard and the standards of customer service in the UK are shocking.

I must drive my wife potty when we got out to shop, dine or even for a walk because I notice bad customer service whenever we go out and that’s normally followed by a “Donna, I must write about that in my daily sales blog”.

The good news is that I’d have plenty of ready made material and subject matter to write about. The bad news is that it would depress me!

There are of course the odd occassions where I’ve received outstanding customer service and note how I say outstanding service here because quite bluntly put “good service” is no longer good enough. That’s a given.

You need to be outstanding before anyone talks about an experience they’ve had nowadays and therein lies the problem – in a world full of jobsworths and untrained staff, a commitment to excellence is very rare.

Sean McPheat

]]> By: Vince http://www.denny.co.uk/thoughts/2009/03/11/let%e2%80%99s-go-bust-%e2%80%93-bankrupt-%e2%80%93-and-be-out-of-work/comment-page-1/#comment-10428 Vince Wed, 11 Mar 2009 10:42:31 +0000 http://www.denny.co.uk/thoughts/?p=472#comment-10428 <p>Great writing - Indeed this is very very true!</p> <p>Instead of high quality service what we all too often see is the over-selling of high quality customer care which, in practice, is actually much poorer.</p> <p>Having had 19 years experience in the motor sector, I know that Bob's experience is unfortunately not uncommon.</p> <p>I hear this morning that one of the Woolworths branches is re-opening as a Wellworths (Dorchester) under the control of the previous manager and her quality staff. Therein lies the challenge in customer care.</p> Great writing – Indeed this is very very true!

Instead of high quality service what we all too often see is the over-selling of high quality customer care which, in practice, is actually much poorer.

Having had 19 years experience in the motor sector, I know that Bob’s experience is unfortunately not uncommon.

I hear this morning that one of the Woolworths branches is re-opening as a Wellworths (Dorchester) under the control of the previous manager and her quality staff. Therein lies the challenge in customer care.

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