Richard Denny – Thoughts on sales and marketing

It is not the employer who pays the wages, employers only launder the money, it is the customers who pay the wages.

What is the absolute test of a truly customer focussed business? It’s when things go ‘wrong’ and, for whatever the reason, as buyers, we don’t get what we expect and we feel let down. That’s when we experience what customer service really means… On a daily basis, we come across three types of businesses which claim [...]

Free advice is worth every penny.

To teach is to learn twice.

Don’t let someone else’s opinion of you become your reality.

The will to win, the desire to succeed, the urge to reach your full potential… these are the keys that will unlock the door to personal excellence.

Success and failure. We think of them as opposites, but they’re really not. They’re companions – the hero and the sidekick.

The great leaders are like the best conductors – they reach beyond the notes to reach the magic in the players.