Richard Denny - Thoughts on sales and marketing

To criticize without making someone feel less keen to work or study, you must:

1. Pick your time carefully

2. Discuss the matter in private

3. Let the person know you value them

4. Look them in the eyes

5. Be strictly truthful

6. Criticize behaviour, not the person

7. Reaffirm the person’s good points

8. Set a review date

And remember to praise improvement

This entry was posted on Tuesday, June 19th, 2007 at 8:51 am and is filed under Opinion. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.