Richard Denny – Thoughts on sales and marketing

Probably the most important skill anybody needs today in private enterprise is the one rarely taught in our education system – how to communicate? This is the skill that gets people their first job, helps them get promoted, creates respect and trust from meetings, develops confidence in others, and help them become leaders. More change [...]

Anyone who has never made a mistake has never tried anything new.

Loyalty is like respect – it is earned and can never be demanded.

There is no way to make people like change. You can only make them feel less threatened by it.

Good training works immediately is the claim made by us and most successful training providers. Unfortunately, there is still far too much training that does not achieve immediate results delivered by trainers reading from off the shelf generic courses. Most courses conclude with the delegates asked to evaluate the training (the happy form) at the [...]

A happy person is not a person in a certain set of circumstances but rather a person with a certain set of attitudes.

You don’t have to have the best products or the best prices, but if you can provide an outstanding service, you will have an outstanding future.

Before you actually sit down to write any letter, think about how you want it to affect the reader: Do you want them to call you to discuss something? Do you want to arrange an informal meeting to discuss a new project? Whatever the desired result, keep the goal in focus and ensure the text makes [...]

People often say that motivation doesn’t last. Well, neither does bathing – but we recommend it daily.

The harder you fall the higher you bounce