Debt Collections Strategy Manager

Category

Utilities

Location

West Midlands

Salary Basic

£44,000 - £47,000

Salary Package

£56,600 - £60,050

Term

Perm

Consultant

Claire Heywood

Description

Debt Collection Strategy Manager - £44k – 47kpa + Benefits – Midlands

Our client is one of the ‘big 6’ energy suppliers in the UK and we are recruiting on their behalf for the position of Debt Collections Strategy Manager.

Job Title – Debt Collection Strategy Manager
Salary – 44k – 47Kpa
Benefits - 15% Bonus + £6kpa Car allowance + Private Medical Insurance + Final Salary Pension.
Location – Midlands

The main focus of the job is to determine our client’s residential cash collections strategy for the next 2-5 years for all payment methods. Specifically accountable for:
• Strategy definition & execution
• Performance monitoring & analysis
• Operational Planning & performance management
• Relationship Management
• Governance & control
• Team Management & Development of up to 400fte
• Accountable for collections of £3.4b p.a
• Management of c£12 m operational budget (c£6m fte and c£6m agent costs and income)

You will possess

• Experience of working in a Customer Service environment within industries such as utilities, telecommunications or financial sector
• Detailed knowledge and understanding of debt collection best practise procedures
• Strong communications skills together with the ability to influence stakeholders across the business
• Strong negotiation skills required to deliver preferential rates from suppliers for services required

In addition, the successful candidate will benefit from the unique Richard Denny Business Lifestyle Programme - see www.dennyexec.co.uk.

Should you feel that you have the relevant skills and experience required, please forward your CV and cover letter ASAP to sam@denny.co.uk.


Please note that our client can only consider candidates who are authorised to work in the UK.