Telesales Skills Foundation Workshop

Have you ever received unwanted and unsolicited telephone calls from people trying to sell you something you don't need?

This workshop is just brilliant in building confidence, enthusiasm and essential communication skills in this so vital of all business tools. A tiny investment that most people recover in the day following the workshop, it is probably one of the best investments you or your company will make this year.

We will help you with:

• Understanding the limitations and opportunities of communicating on the telephone

• Proven structures for dealing with inbound calls and making outbound calls

• Building rapport with the customer

• Standards and protocols for delivering outstanding service on the telephone

• Four different telephone buying and selling styles

• Cross-selling and up-selling techniques

• Critical after-call activities

• Dealing with complaints

• Closing the sale effectively

First quarter workshops are scheduled for:   Friday 23 January 2009
                                                                                     Monday 16 March 2009

To be held at a central location in the UK. The cost is £375 plus VAT per delegate, or £350 pus VAT if two or more delegates come from the same business.

Total value in excess of £100

Each delegate will receive a course manual and pen, 2 Richard Denny books personalised and signed by Richard, a 25% discount voucher on product, plus a £50 voucher for use on a further training course.

There will be a maximum of 10 delegates at the workshop and all refreshments are included in the price.

If you would like to know more, or to make a booking, telephone Judith Harker on +44 (0) 1608 812424 or email to success@denny.co.uk