Denny Training - Business Academy

Professional Sales Skills Diploma Course

Who should attend:

Anyone required to sell or to encourage new business in either a product or service based industry. Previous experience is not required.

Course Outline:

There are five seminars including the following modules:

Professional Sales Skills -part one
What is Professional Selling?
Selling Yourself
What are you really Selling?
Building the Right Attitude
The Sales Presentation

Professional Sales Skills -part two
Questioning Techniques
Active Listening & Interpretation of Response
Overcoming Objections
Winning the Order
Interactive Work
Building Long Term Relationships

Negotiation and Customer Contact strategy
Marketing as against Selling
Database Building and Using Lists
Customer Profiling and Targeting
Territory Management
Understanding Buyers
Negotiation Skills
Negotiation Practice

Commercial awareness
Selling for Profit
Costs of Products and Services
Understanding Selling Costs
Understanding and Overcoming Discount
Forecasting and Budgeting
Getting Paid

Customer Service and Retention
Bumpy Times - Smooth Times
Building Relationships internally
The Power of "Thank You"
Customer Management
Turning Complaints into Opportunities
Exceeding Expectations

This Diploma Course can be customized to meet individual requirements and run in-house.

Cost: �1,850.00 + VAT including all books, manuals and audio materials.

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