Professional Sales Skills Certificate Course

Who should attend:

Anyone required to sell or to encourage new business in either a product or service based industry. Previous experience is not required.

Course Outline:

There are three seminars including the following modules:

Professional Sales Skills - part one
What is Professional Selling?
Selling Yourself
What are you really Selling?
Building the Right Attitude
The Sales Presentation

Professional Sales Skills - part two
The Sales Presentation
Questioning Techniques
Active Listening & Interpretation of Response
Overcoming Objections
Winning the Order
Interactive Work
Building Long Term Relationships

Customer Service and Retention
Bumpy Times - Smooth Times
Building Relationships internally
The Power of "Thank You"
Customer Management
Turning Complaints into Opportunities
Exceeding Expectations

This Certificate Course can be customized to meet individual requirements and run in-house.

Cost: £900.00 + VAT including all books, manuals and audio materials.

View the other courses the Richard Denny Group offer