Customer Care Diploma Course

Who should attend:

Anyone directly or indirectly involved with customers, which really means everyone in any organisation

Course Outline:

There are three seminars including the following modules:

Productive Customer Service People
Handling Customer Complaints
Working With your Manager
Managing New Customers and Starters
Communicating Effectively with Others

Clarifying and Inspiring Profiles
Leading your Team
Coaching for Motivation
Undertaking a Skills Analysis
Personal Development Planning

Making Projects Work
The Customer Survey Project
The Quality Standards Project
The Customer Presentation Project
The Managing Information Project

This Certificate Course can be customized to meet individual requirements and run in-house.

Cost: £1320.00 + VAT including all books, manuals and audio materials.

View the other courses the Richard Denny Group offer