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Training - Business Academy
Customer Care Diploma Course
Who should attend:
Anyone directly or indirectly involved with customers, which really means everyone in any organisation
Course Outline:
There are three seminars including the following modules:
- Totally Focused on the Customer
- A Committed Customer Service Vision
- Crystal Clear Customer Expectations
- Really Caring Customer Service
- Winning Telephone Techniques
- Customer Service Values
- Being Positively Helpful
- Turning Negatives into Positives
- Organising Service with a Smile
- Implementing what Customers Like
- Building Customer Relations
- Handling Customer Complaints
- Communicating Effectively with Others
- Making Decisions and Problem Solving
- Contributing to a Successful Team
This Certificate Course can be customized to meet individual requirements and run in-house.
Cost: £900.00 + VAT including all books, manuals and audio materials.
View the other courses the Richard Denny Group offer
