Richard's Local & National News Articles
Working Knowledge
Supermodel-turned entrepreneur Tyra Banks recently scrapped her annual holiday so that she could pay her staff Christmas bonuses. “I’ve got to take care of my people,” said the US talk-show queen, effortlessly ensuring the loyalty of her team and fomenting an altruistic public image in one easy stroke. But being a good boss means more than buttering up your employees and telling the press about what a nice guy you are. Most bosses have a handful of redeeming qualities, but hardly any come with the full package.
“A good boss is a combination of a manager and a leader, and the emphasis should be on the leadership skills, which can be learnt,” says business-training expert Richard Denny (Denny.co.uk). “But you need to know the difference between the two, because managing people and leading them is not the same. A good boss asks himself this question, regularly: ‘What sort of manager would I like to be managed by, and am I that sort of manager?’” Denny asserts that employees want more than just a nice chap who emembers their birthday and lets them take time off for kids’ pantos.
Published by: Shortlist
Build a success mindset: Richard Denny's top tips
Effective goal setters have a mindset that programmes them for success.
This week, we learn how to develop a winning mindset from Richard Denny (pictured), one of the UK’s foremost authorities on personal development and sales management training.
The author of several books including Succeed for Yourself and Communicate to Win has observed high achievers and identified a set of key characteristics that sets them apart.
He told mygoalsbuddy.com: “The one thing that all successful athletes, musicians, singers and self-made millionaires and billionaires have in common is an attitude of success. They didn’t acquire this after their achievements.”
Richard shares his Top Ten Tips for building a mindset of success with our readers as follows:
Expect the best: build your success attitude with a positive attitude. Expect each day to be wonderful. It’s amazing how the interruptions to your enjoyment become fewer and fewer.
Published by: My Goals Buddy
Ernest kept everyone safe!
Name? Richard Denny
Job Title? Company chairman, author and adviser on gurutvonline
Best thing about Birmingham/West Midlands? Obviously the people as there is a WEALTH OF TALENT and skill and these people have incredible adaptability as there is a wealth of talent and skill and these people have incredible adaptability as they have been conditioned to industries coming and going.
Worst thing about Birmingham/West Midlands? Research apparently claims that the accent least likely to be successful in the tele-marketing, reception work and communication in general is the Birmingham accent.
First thing you would do if you were Mike Whitby? I would invest in programmes that will develop the customer care and communication skills of every single council employee, and this would start at the top. These programmes can be truly successful when they are delivered with passion and enthusiasm by the leader. The council has a myriad of exceptional services but in many cases these are devalued by the lack of customer care and communication.
Published by: The Birmingham Post, Pen Portrait column
Winning Business
Richard Denny was one of the motivational guest speakers at IFCA Barcelona. As it says on Richard's website: "He is uncanny in his ability to enthrall virtually every type of audience."
His powerful and challenging presentation on ' Selling in challenging times' could be a lesson for all of us. Here is a short excerpt: "In today's challenging market place and climate, we need to be more pro-active if we are going to win more business. We have all been here before. This is life. "There are only four ways to grow a business:
- Increase customers
- Increase the average transaction value
- Increase the frequency of re-purchase (ensuring people want to buy again and again)
- Acquisition
"To win we have to have product knowledge and skills, but above all we need the right attitude. Without this we can never hope to succeed. We can achieve anything in life if we really want to. "Selling today is all about relationships; getting on with people. People buy people. Modern day selling is about asking the right questions and not talking about yourself."
Published by: OnBoard Hospitality
Winning New Business Essential sales skills for non-sales people
For any franchisor or franchisee involved in a sales business - and let's face it what business isn't a sales business? - Richard Denny's new title is recommended reading
HIGHLIGHTS: • The techniques for professionals and people in business who "don't do" selling but nevertheless have to win new clients and customers.
• It makes winning new business enjoyable and takes out the mystique of selling.
• Offers advice on how to win business from competitors without slipping into a price war.
• Demonstrates how to sell without being aggressive or pushy. Winning New Business is the book for everyone who is client or customer facing and who really should have the skills to help bring in the business and keep existing clients and customers.
Make no mistake, these days everyone in business is expected to be a sales person, whether they work in the sales team or not. With the growth in concepts like 'total marketing', 'living the brand', and 'customer relationship management', the need for everyone in business to maximise sales and profitability is paramount.
Written by Richard Denny - one of the world's most renowned sales gurus - Winning New Business takes the fear out of selling, showing you just what to do and how to do it. In true Denny style, he motivates and inspires from the first page 'til the last, giving you the ability and the confidence to succeed. Bursting with industry insight and drawing on examples from TV's Top Gear to Muhammad Ali, Denny gives you the techniques and tactics you need to help you maximise your sales performance, whatever your role in the company.
Published by: Franchise Development Services
For older news articles, please see our archive.
